• Free shipping

    On all orders over $100

  • Get 10% off

    All regular priced items

  • Easy returns

    Hassle free returns policy

  • Chat with our team

    Talk to a real human

Help & FAQs

Everything you need to know about FUEL Supplements—orders, shipping, products, returns, and more.

FAQs

About FUEL Supplements

What is FUEL Supplements?

FUEL Supplements is a trusted retailer offering a wide selection of high-quality supplements and wellness products from hundreds of top brands. Our goal is to empower you on your health and wellness journey by providing access to the best products in the market.

Do you manufacture your own supplements?

No, FUEL Supplements does not produce its own line of supplements. We are proud to carry a diverse range of products from reputable brands worldwide to cater to your specific health needs.

Orders & Shipping

How can I place an order?

You can place an order directly on our website. Simply browse our extensive catalog, add items to your cart, and proceed to checkout—it’s that easy!

Prefer shopping in person? Visit one of our store locations! Use our Store Locator to find a FUEL Supplements store near you.

Where do you ship?

We currently ship across Canada & The United States. Shipping rates and delivery times vary depending on your location. All orders ship from our warehouses on the West Coast.

What if my order is delayed or arrives damaged?

Please contact our customer service team at (604) 474-3405 between 9:30 a.m. and 4 p.m., Monday through Friday. Please do not leave voicemails, as our inbox is not monitored. If we don’t make it to the phone, please email us at coresupplements.ca@gmail.com.. We’ll work to resolve any issues promptly.

Franchising

Does FUEL Supplements offer franchise opportunities?

Yes, FUEL Supplements offers franchise opportunities for individuals passionate about health and wellness who want to bring our products to their communities.

How can I learn more about becoming a franchisee?

To learn more about our franchising opportunities, please visit our Franchise Information Page or contact us directly at fuelcoquitlam@gmail.com for Franchising inquiries. We’d be happy to provide you with detailed information about the process, investment requirements, and support we offer to our franchise partners.

What support does FUEL Supplements provide to franchisees?

We provide comprehensive support to our franchisees, including training, marketing resources, operational guidance, and access to our extensive product catalog. Our goal is to ensure your success as part of the FUEL Supplements family.

Product Information

How do I choose the right supplements?

Choosing the right supplements depends on your individual health goals, lifestyle, and dietary needs. While our product descriptions are designed to provide helpful insights, we strongly recommend consulting a healthcare professional to determine what’s best for you.

Are the products you sell safe and effective?

We carry supplements only from trusted and reputable brands that prioritize quality and safety. However, individual results may vary, and it’s always important to consult a healthcare provider before starting any new supplement routine.

Returns and Refunds

What is your return policy?

If you’re not satisfied with your purchase, we offer a 30-day return policy on most items. Products must be unopened and in their original packaging to qualify for a refund. For detailed instructions, please visit our Return Policy.

Account & Support

Do I need an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders, save your favorite items, stay updated with our latest sales, and enjoy a faster checkout experience.

How can I contact customer support?

You can reach us via email at info@fuelsupplements.com , or by phone at 604 474-3405 between the hours of 9:30am-4pm, from Monday to Friday, or through our contact form on the website.

Legal Disclaimer

Are your supplements intended to diagnose, treat, cure, or prevent any disease?

No, the products we carry are not intended to diagnose, treat, cure, or prevent any disease. They are dietary supplements meant to support your health and wellness.

Do I need to consult a doctor before using supplements?

Yes, we strongly recommend consulting with a healthcare professional before starting any new supplement routine, especially if you are pregnant, nursing, taking medications, or have a pre-existing medical condition.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.