Help & FAQs

FUEL Supplements is a trusted retailer offering a wide selection of high-quality supplements and wellness products from hundreds of top brands. Our goal is to empower you on your health and wellness journey by providing access to the best products in the market.

No, FUEL Supplements does not produce its own line of supplements. We are proud to carry a diverse range of products from reputable brands worldwide to cater to your specific health needs.

You can place an order directly on our website. Simply browse our extensive catalog, add items to your cart, and proceed to checkout—it’s that easy!

Prefer shopping in person? Visit one of our store locations! Use our Store Locator to find a FUEL Supplements store near you.

We ship across Canada, the United States (including Puerto Rico) and the United Kingdom. All orders ship from British Columbia. US orders go with Canada Post and USPS delivers them once they cross the border; we prepay all US duties and import fees, so there's nothing extra to pay on delivery. Shipping rates and delivery times vary by location; see our Shipping & Returns page for details.

Single ready-to-drink protein shakes in plastic bottles or cartons ship too, up to 6 per order in any mix. Cases of protein shakes, canned drinks (including all energy drinks and Barebells protein drinks), waters and other cold drinks are in-store pickup only on online orders.

Single ready-to-drink protein shakes in plastic bottles or cartons ship within Canada, the US and the UK, up to 6 per order in any mix of products and flavours, at our regular shipping rates. They count toward free shipping on orders over $100. If an order has more than 6, we hold it and contact you.

Cases of protein shakes, drinks in cans (including all energy drinks and Barebells protein drinks), waters and other cold drinks are in-store pickup only on online orders. Want energy drinks shipped within Canada? Email info@fuelsupplements.com with what you'd like and your postal code: shipped energy drink orders carry a flat-rate fee of $50–$150 depending on your location.

Please contact our customer service team at (604) 474-3405 between 10 AM and 4 PM (PST), Monday through Friday. Please do not leave voicemails, as our inbox is not monitored. If we don’t make it to the phone, please email us at info@fuelsupplements.com
We’ll work to resolve any issues promptly. Expect a reply within 24-48 business hours. During sales, please allow for an additional 24 business hours of expected wait time.

Yes, FUEL Supplements offers franchise opportunities for individuals passionate about health and wellness who want to bring our products to their communities.

To learn more about our franchising opportunities, please visit our Franchise Information Page or contact us directly at fuelcoquitlam@gmail.com for Franchising inquiries. We’d be happy to provide you with detailed information about the process, investment requirements, and support we offer to our franchise partners.

We provide comprehensive support to our franchisees, including training, marketing resources, operational guidance, and access to our extensive product catalog. Our goal is to ensure your success as part of the FUEL Supplements family.

Choosing the right supplements depends on your individual health goals, lifestyle, and dietary needs. While our product descriptions are designed to provide helpful insights, we strongly recommend consulting a healthcare professional to determine what’s best for you.

We carry supplements only from trusted and reputable brands that prioritize quality and safety. However, individual results may vary, and it’s always important to consult a healthcare provider before starting any new supplement routine.

If you're not satisfied with your purchase, we offer a 30-day return policy on most items delivered in Canada. Products must be unopened and in their original packaging to qualify for a refund. Orders shipped to the United States and United Kingdom are final sale. For detailed instructions, please visit our Return Policy.

No, you can shop as a guest. However, creating an account allows you to track orders, save your favorite items, stay updated with our latest sales, and enjoy a faster checkout experience.

You can reach us via email at info@fuelsupplements.com , or by phone at 604 474-3405 between the hours of 9:30am-4pm, from Monday to Friday, or through our contact form on the website.

No, the products we carry are not intended to diagnose, treat, cure, or prevent any disease. They are dietary supplements meant to support your health and wellness.

Yes, we strongly recommend consulting with a healthcare professional before starting any new supplement routine, especially if you are pregnant, nursing, taking medications, or have a pre-existing medical condition.